Important
Mobile number change can be done only twice in 6 months.
Your mobile number is a unique identifier for your account at Toyow.
Once you change your mobile number, your account is transferred to the new number, which then becomes the unique identifier for your account.
How can I change my registered mobile number?
If you have access to your current mobile number, you can easily update it from your account settings.
Steps to change your mobile number
Sign in to your account using your registered mobile number.
Go to Settings.
Navigate to Account & Security.
Click on Edit Mobile Number.
Enter your new mobile number.
Enter your 6-digit Security PIN and click Change Mobile Number.
Enter the OTP received on your new mobile number.
Enter the OTP received on your registered email address.
Click Verify to complete the process.
Once the change is successful, you will receive a confirmation email at your registered email address.
Important things to know
Mobile number uniqueness:
The new mobile number must not already be linked to another account.Country code restriction:
The country code must remain the same as your previously registered number. If you need to change the country code, please contact support.Change limit:
You can change your mobile number only twice within 6 months.Security PIN:
You must enter the correct 6-digit Security PIN to proceed.OTP verification:
You will need to verify OTPs sent to both:Your new mobile number
Your registered email address
Security measures after the mobile number change
For security reasons, all outgoing transactions will be temporarily disabled for 24 hours after your mobile number is updated.
Didn’t request this change?
If you receive a confirmation email but did not request a mobile number change, please contact our support team immediately.