I think my account has been compromised. What should I do?
Report any compromises immediately to customer support by submitting a ticket.
Change your security PIN immediately.
How do I protect myself against phishing?
The following is a list to avoid a phishing incident:
Always check the source of the email.
Always remain cautious of any email that asks you to provide personal information such as your email address, password, date of birth, or multi-factor authentication (MFA) details or security PIN.
Don't click on any links provided in unauthorized emails.
How do I report a phishing incident?
In the event of a phishing incident, please report it by submitting a ticket together with any screenshots, and we will get back to you as soon as possible.
Inform your bank and debit/credit card issuing agency to withhold any payments until verified by you.