IMPORTANT NOTE
Currently, Secondary Sale is NOT LIVE.
Steps to deactivate your account
Sign in to your account.
Navigate to Deactivate Account.
Select the reason for deactivation:
Not interested in the product anymore
Unhappy with the service
Unhappy with the product
Other (please specify)
Enter your 6-digit Security PIN.
Click Deactivate Account.
Once the process is completed, your account will be deactivated, and a confirmation email will be sent to your registered email address.
Important things to check before deactivation
Your account cannot be deactivated if there are any remaining balances or assets in your account. Please review the following:
RWA Assets in your account
Account deactivation is currently unavailable for users holding RWA assets due to regulatory restrictions. Once the Secondary sale is live for the RWA that you hold, you can sell your RWA in the secondary market and withdraw your funds before deactivating your account.Fiat balance in your account
You must withdraw your fiat balance before requesting account deactivation.Balance below the minimum withdrawal limit
If your fiat balance is below the minimum withdrawal limit, you will see a warning that the balance will lapse after account deactivation. You can choose to:Proceed with deactivation, or
Cancel and return to the homepage.
What happens to my account after it is deactivated?
Your account will be permanently deactivated.
A confirmation email will be sent with details such as the IP address, device, and location from which the request was made.
Your information will be stored in anonymized format for up to 5 years, only as required by applicable laws and regulations.
Your information will not be processed or shared with third parties, unless legally required.
Didn’t request account deactivation?
If you receive an account deactivation confirmation email but did not request it, please contact our support team immediately so we can help secure your account.